Three Initial Questions:

1. What are the resident’s current and potential care needs? Will the facility be able to consistently meet those needs over time?

2. How close is the facility to doctors and family? Will appointments and visits be convenient?

3. Do you feel confident and comfortable when you walk through the doors? While no facility can be as warm and familiar as home, sometimes you just know when you’ve found the right place.

3questions

Three Simple Checklists:

quality
  • Is the environment pleasing?
  • Is staff attentive, positive and respectful of both guests and residents?
  • Are residents treated as individuals?
  • Are questions answered clearly and completely?
  • Are residents clean and appropriately dressed?
  • Are the rights of the residents clearly posted?
  • Are there adequate recreational and social activities available?
  • Are religious services held consistently?
  • Are visiting hours reasonable?
  • Are speech, physical and occupational therapy services available?
  • Are social work services available?
quality
  • Are there handrails along walls?
  • Does the facility appear clean and free of odors?
  • Is the floor kept dry and free of litter?
  • Are fire extinguishers easy to locate?
  • Are there enough choices for quiet and active areas?
  • Is the temperature comfortable throughout the facility?
  • Is the food appetizing and enjoyable?
  • Is water available and easily accessible?
quality
  • Are fees competitive and relatively stable?
  • Is it clear what is included and not included in the fees?
  • Are Medicaid and Medicare accepted?
  • Are billing and payment terms reasonable?
  • Is transportation available for residents?
  • Do residents and family have a say in their rights?
  • Do senior staff and top-level administrators have geriatric experience?
  • Is the staff comprised of any temporary or contracted agency personnel?